1. About this policy
This policy explains how COJ collects, uses, discloses and protects personal data submitted through this website. By submitting an enquiry, you acknowledge the practices described below.
2. Information we collect
We may collect your name, company name, email address, telephone number, service interests, message content and other information you voluntarily provide. Basic technical information may also be processed by our website and hosting providers for security and service operation.
3. How we use information
We use personal data to respond to enquiries, assess requested services, communicate with you, maintain business records, operate and secure the website, and comply with applicable legal or regulatory requirements.
4. Disclosure and service providers
Information may be processed by service providers supporting our website, hosting, email, IT security and professional operations. We do not sell personal data. We may also disclose information where required by law, a court, regulator or public authority, or where reasonably necessary to protect our rights, users or systems.
5. Cookies and technical data
Our website and hosting providers may use essential cookies, server logs or similar technologies to deliver pages, maintain security and diagnose performance. If we introduce non-essential analytics or marketing cookies, we will provide any notice or choice required by applicable law.
6. Overseas processing
Some technology providers may process information outside Singapore. Where applicable, we take reasonable steps to ensure transferred personal data receives a standard of protection comparable to that required under Singapore's Personal Data Protection Act 2012 (PDPA).
7. Accuracy
We take reasonable steps to keep personal data accurate and complete where it is likely to be used to make a decision affecting you or disclosed to another organisation. Please tell us if information you provided changes or appears inaccurate.
8. Retention and security
We retain personal data only for as long as reasonably required for business or legal purposes, after which it is deleted, anonymised or otherwise disposed of appropriately. We take reasonable administrative and technical measures to protect information, although no internet transmission or storage system can be guaranteed completely secure.
9. Access, correction and withdrawal
You may contact us to request access to or correction of your personal data, or to withdraw consent with reasonable notice where applicable. We may need to verify your identity and may charge a reasonable fee where permitted. Withdrawal may prevent us from responding to or continuing an enquiry or service, and does not affect processing already permitted by law.
10. Data incidents and complaints
We assess suspected personal-data breaches and make notifications to the Personal Data Protection Commission and affected individuals where required by applicable law. Privacy concerns or complaints should first be sent to our data protection contact. We will review and respond within a reasonable period.
11. External services and updates
This website may link to external websites governed by their own privacy policies. We may update this policy periodically by publishing the revised version and effective date on this page.
12. Data protection contact
COJ has designated a data protection contact. For privacy enquiries, access or correction requests, consent withdrawals or complaints, email [email protected].